Delivery & Returns
Delivery delays at Salisbury South delivery depot, South Australia Post
1 September 2026
Following a fire at an Australia Post equipment depot in Salisbury South, SA there may be minor delays to some letter deliveries in Salisbury and surrounding areas. Express Post and parcel deliveries are not affected. We expect services to return to normal by the end of this week.
No mail or parcels were damaged or destroyed in the incident and contingency arrangements are in place to minimise any impacts to delivery services.
Enjoy free standard delivery to Melbourne, Sydney, Brisbane, Perth, Adelaide and most destinations across Australia.
A $9.95 delivery fee applies to selected regional and remote destinations. Any applicable delivery charge is calculated automatically and displayed at checkout before you pay.
When will my order be dispatched?
- Orders placed before 11am Melbourne time on a business day are usually dispatched the same day.
- Orders placed after 11am are usually dispatched the next business day.
- We do not dispatch orders on weekends or public holidays.
Estimated delivery times begin from the date your order is dispatched. Please refer to the delivery timeframes below.
EXPRESS POST DELIVERY
Need your gift sooner? Choose Express Post at checkout.
Express Post pricing varies depending on the size of your hamper and the delivery location. Available delivery options and applicable charges are calculated automatically and displayed at checkout before you pay.
When will my order be dispatched?
- Orders placed before 11am Melbourne time on a business day are usually dispatched the same day.
- Orders placed after 11am are usually dispatched the next business day.
- We do not dispatch orders on weekends or public holidays.
How long does Express Post take?
Most Express Post orders arrive within 1–2 business days after dispatch. This is an estimate and cannot be guaranteed.
Please allow extra time for regional and remote destinations and during peak periods, particularly in the lead-up to Christmas.
We also offer Next Business Day Delivery via Star Track Express. Please note:
- Orders placed before 11:00 am (EST) are usually despatched on the same Business Day. Otherwise, they are despatched on the next Business Day.
- Most orders with this service are usually delivered the next business day after despatch, however, we cannot 100% guarantee this.
- All Star Track Express Courier deliveries must be sent to a physical address and be signed for. If no one is present to take delivery, the parcel will be taken to a collection point.
- Star Track Express deliveries will take longer if they are going to regional or remote destinations.
- Star Track Express deliveries may take longer for all destinations during peak periods, such as the weeks leading to Christmas.
Need your gift delivered today? Same-day delivery is available to selected metropolitan Melbourne suburbs.
Place your order before 11am Melbourne time, Monday to Friday, and select the Same-Day Delivery upgrade at checkout.
Availability and the applicable delivery charge are displayed at checkout based on the recipient’s delivery address.
Please note:
- Same-day delivery is not available on weekends or public holidays.
- Orders placed after 11am are not eligible for delivery that day.
- Please provide the recipient’s phone number so the courier can contact them if there are any delivery issues.
- We cannot accommodate requests for a specific delivery time.
The following delivery estimates apply from the date your order is dispatched, rather than the date it is placed.
| Victoria | 1-3 Business Days |
| New South Wales | 1-3 Business Days |
| Australian Capital Territory | 1-3 Business Days |
| Queensland | 2-4 Business Days |
| South Australia | 2-4 Business Days |
| Tasmania | 3-4 Business Days |
| Western Australia | 4-5 Business Days |
| Northern Territory | 4-6 Business Days |
Delivery times are estimates only and cannot be guaranteed. Please allow extra time for regional and remote destinations and during peak periods, particularly in the lead-up to Christmas.
Business days exclude weekends and public holidays.
PLEASE CHECK YOUR ORDER DETAILS
Before completing your purchase, please check the recipient’s delivery address, your selected delivery option and your greeting card message.
We begin preparing orders promptly, so changes may not be possible once your order has been placed. If you notice an error, please contact us as soon as possible. We’ll do our best to help, but cannot guarantee changes before dispatch.
You’ll receive an order confirmation by email after placing your order, followed by tracking information once your hamper has been dispatched.
If the recipient is unavailable
Depending on the delivery service and any signature requirements, the courier may leave the hamper in a safe location. If this is not possible, the hamper may be taken to a nearby post office or collection point. Please check the tracking information for collection instructions.
Delivery days and times
Deliveries generally take place during business hours, Monday to Friday, excluding public holidays. We cannot guarantee a specific delivery time.
Accurate delivery details
Please provide the recipient’s full address, including any business name, unit number and relevant delivery instructions. A recipient phone number is also helpful if the courier encounters a delivery issue.
If you notice an address error, please contact us immediately. Changes may not be possible once your order has been processed or dispatched, and additional charges may apply for redirection or re-delivery.
Tracking your hamper
Tracking information will be emailed to you once your order has been dispatched. Please monitor tracking updates, particularly if the hamper is awaiting collection.
Damaged hampers
If your hamper arrives damaged, please contact sales@australiangourmetgifts.com.au as soon as possible with your order number and, where possible, photos of the damaged items and packaging so we can help resolve the issue.
We take care to ensure every hamper arrives in excellent condition. If your hamper arrives damaged, contains a faulty product or includes an incorrect item, please contact sales@australiangourmetgifts.com.au as soon as possible.
Please include your order number, a description of the issue and, where possible, photos of the affected products and packaging. We’ll review the issue and arrange an appropriate resolution.
Please contact us before returning any items so we can provide instructions and confirm any return arrangements.
Change of mind
Please choose carefully, as we do not offer returns or refunds for change of mind.
Incorrect addresses or refused deliveries
If a hamper is returned because the delivery address is incorrect or incomplete, or the recipient refuses delivery, please contact us to discuss the available options. Additional delivery charges may apply.
Nothing in this policy excludes your rights under the Australian Consumer Law.
Once a refund has been approved, we’ll notify you by email and process it back to the original payment method.
The time it takes for the funds to appear in your account will depend on your bank or payment provider.
If your original payment method is no longer available, please contact sales@australiangourmetgifts.com.au so we can discuss an alternative arrangement.
Please contact sales@australiangourmetgifts.com.au before returning any items. Include your order number, the reason for your return and whether you are requesting a refund or replacement.
We’ll confirm the return arrangements, including any applicable postage costs, and provide instructions.
If a return is required, please package the items securely, using the original packaging where possible, and include your order number.
Return address:
Australian Gourmet Gifts
1/118 Main Road
Clayton South VIC 3169
We recommend keeping your postage receipt and tracking details until your return has been resolved.
Approved credit card refunds will be credited to the card used for the original purchase.
Once your refund has been processed, we’ll notify you by email. The time it takes to appear in your account depends on your bank or card provider.
