Frequently Asked Questions

There are two simple ways to place your order with us:

1. You can place your order online through our very easy-to-use shopping cart. This is the most secure and easy way to place your order with us. Australian Gourmet Gifts use one of Australia's most secure payment gateways - SecurePay, to ensure your online credit card payments are secure and your privacy is protected.

If you are experiencing difficulties placing your order online, you contact us on 1300 747 097 or by email at sales@australiangourmetgifts.com.au. Our team members will be happy to assist with your order!

2. For bulk hamper purchases, you can place your order using our corporate order form. Once completed, you can send it to us by email at sales@australiangourmetgifts.com.au, we will then process this and send you a Tax Invoice detailing your order. Our Corporate Order Form contains all the information required, such as:

• Your company details, including the contact person's name, telephone number and email.
• Each gift recipient's name and delivery address.
• The hamper selected for each of your gift recipients.
• The personalised greeting card message you would like to send with each hamper.

Australian Gourmet Gifts deliver all over Australia and to many addresses, including PO Boxes. If you would like to send hampers to multiple destinations, you can simply provide all the delivery details via spreadsheet or by using our corporate order form. We will take care of the rest! We provide this service to a lot of our corporate customers, with our largest corporate customer sending thousands of hampers to multiple destinations.

Australian Gourmet Gifts offer FREE DELIVERY on all orders to Melbourne, Sydney, Brisbane, Perth, Adelaide, and most major destinations in Australia. However, there is a $9.95 delivery fee to certain regional/remote destinations where the delivery charges are too high for us to absorb in total. This will be automatically calculated in your shopping cart. In relation to the despatch of orders:

• Orders placed before 11:00 am EST are despatched on the day.
• Orders placed after 11:00 am EST will be despatched the following day.
• All orders are dispatched by the next business day at the latest.

At Australian Gourmet Gifts, it is standard procedure to despatch all customer orders within 24 hours, even during the very busy Christmas Season. We do everything possible on our part to expedite the delivery process. In fact, we use a streamlined despatch system that processes all orders within an hour of them being placed online. The rest is up to our logistics partners.

Depending on the destination, the approximate delivery times are:

• Victoria: 1 - 3 Business Days
• New South Wales: 1 - 3 Business Days
• South Australia: 2 - 4 Business Days
• Queensland: 2 - 4 Business Days
• Tasmania: 2 - 4 Business Days
• Western Australia: 4 - 7 Business Days
• Northern Territory: 4 - 7 Business Days

Additional Delivery Options:

Express Post Delivery: For those requiring faster delivery, we offer an Express Post option. This expedited service is designed to reduce the delivery time significantly, ideal for urgent or last-minute gifts. Please select the Express Post option at checkout to utilize this service.

Same Day Delivery (Melbourne Metro): We are excited to offer Same Day Delivery for our customers within the Melbourne Metro area. This service is available on weekdays throughout the year, catering to urgent delivery needs within this region. It's important to select this option at checkout to ensure your hamper is delivered on the same day.

Please remember that for both Express Post and Same Day Delivery options, orders must be placed before a specified cut-off time. Ensure you select these options at checkout and check the cut-off times for timely delivery.

Through years of experience supplying Corporate Christmas Hampers, we have systems in place to ensure there's sufficient stock available for our corporate customers during the Christmas Season. Therefore, we are very confident that we will fulfill your order no matter when it is placed. However, place your orders as early as possible, just so we can plan and deliver your hampers at your desired time frames.

Australian Gourmet Gifts is one of the leading suppliers for Corporate Gift Hampers in Australia. Bulk Corporate Orders are our specialty! Our corporate customers include renowned organisations such as Lendlease and CBA, and smaller businesses from various industries such as Real Estate, Professional Services, Transport, Manufacturing, and many more. We cater for every type of business that requires quality and affordable Christmas Hampers!

If you require your hampers to be delivered to multiple destinations, you can opt to submit your bulk order via our Corporate Bulk Order Form. If you require more information or help with placing your order, please contact us on 1300 747 097 or by email at sales@australiangourmetgifts.com.au.

All our hampers come with an artistically designed Greeting Card where you can include your personalised message. Simply fill in your message in the respective fields on our Checkout page and we will do the rest. If you are a corporate customer wanting to send 20 or 2,000 hampers to different recipients, we can certainly personalise each greeting card for each of your recipients. We have all the required resources, so it will not be a problem at all!

Australian Gourmet Gifts accepts all main Credit Cards:

• VISA
• MASTERCARD
• AMEX
• AfterPay
• ZipPay

We also accept Direct Transfers into our account:

Account Name: Australian Gourmet Gifts
BSB: 013270
Account Number: 201922829

Your Credit Card details are 100% safe! Australian Gourmet Gifts uses the SecurePay product ESEC to securely process online credit card payments. Transaction data, including customer credit card details, sent between SecurePay clients and the SecurePay Payment System is encrypted using 1024-bit PKI encryption, which is considered realistically unbreakable. Secure data entered into the SecurePay website is also encrypted using a 256-bit SSL certificate.

At Australian Gourmet Gifts, we use more than adequate packaging for our hampers, therefore, we rarely experience damages during transit. However, if a hamper is damaged in transit, we will gladly replace the hamper. Customer satisfaction is extremely important to us! We will do everything possible to make this a positive experience for you… from receiving a beautiful hamper with great quality products to receiving the hamper in a presentable and undamaged condition.

If the recipient is not home, then the hamper will be directed to the nearest Post Office for collection. A collection card will be left at the recipient's address with all the information. By doing this, we achieve:

• The hampers will be safe from theft or unfavourable weather.
• The recipients will collect their hampers at their convenience.
• There are no additional costs for our customers.

The best way to contact Australian Gourmet Gifts is by email at info@australiangourmetgifts.com.au. This way, we can attend to your enquiry comprehensively and provide you with all the required information and options. Alternatively, you are very welcome to contact us by phone on 1300 747 097.

The Australian Gourmet Gifts website uses the Google Address Auto-Complete application in order to assist customers with entering the correct delivery address information. However, it is the customer's responsibility to ensure that the full and correct delivery address is provided, including any business names and unit/apartment/level numbers where applicable.

In order to deliver your hampers ASAP, our streamlined despatch system will process your order almost instantly. Therefore, we cannot make any changes once you've placed your order, including changes to the delivery address, delivery option and greeting card message. We advise our customers to double-check and ensure the delivery details are correct before completing their order.