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Privacy Policy

Australian Gourmet Gifts Privacy Policy (2025)

At Australian Gourmet Gifts, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store, and protect your information in line with Australian privacy laws.

1. Our Commitment

We comply with:

  • The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)

  • The Privacy and Data Protection Act 2014 (Victoria)

  • New Privacy Act reforms effective June 2025, including stronger data breach obligations and expanded individual rights.

2. Information We Collect

We may collect information that you provide directly, such as:

  • Name, address, phone number and email address

  • Payment and billing details

  • Order and delivery information

We may also collect information automatically when you use our website (e.g. cookies, browsing behaviour).

We only collect information that is reasonably necessary to provide our products and services.

3. How We Use Your Information

Your personal information is used for purposes including:

  • Processing and delivering your orders

  • Customer service and account management

  • Marketing communications (if you have opted in)

  • Improving our website and services

We will not use your personal information for unrelated purposes without your consent.

4. Disclosure of Information

We may share your personal information with:

  • Delivery and logistics providers

  • Payment processors and secure third-party service providers

  • Professional advisers (such as accountants or IT providers)

If information is shared overseas, we take steps to ensure those recipients handle it in line with the APPs.

5. Security & Retention

We use secure systems and procedures to protect your personal information from misuse, loss or unauthorised access.
We only keep personal information for as long as it is needed for business or legal purposes, after which it is securely destroyed or de-identified.

6. Access & Correction

You have the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct or update your information if it is inaccurate

To do so, please contact us using the details below.

7. Direct Marketing

We may send you marketing communications if you have provided consent. You can opt out at any time by clicking the unsubscribe link in our emails or contacting us directly.

8. Data Breaches

If a data breach occurs that is likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.

9. Automated Systems & AI

If we use automated decision-making or AI tools that may significantly affect you, we will explain how they are used and provide avenues to request human review.

10. Changes to This Policy

We may update this policy from time to time to reflect legal or business changes. The latest version will always be available on our website.

11. Contact Us

If you have questions or concerns about this Privacy Policy, or wish to make a complaint, please contact us:

Australian Gourmet Gifts
Email: sales@australiangourmetgifts.com.au
Phone: 1300 747 097
Address: 1/118 Main Road, Clayton South VIC 3169

Last updated: September 2025

Australian Gourmet Gifts
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